Missed reservation calls in peak hours
When front desk is overloaded at check-in time, booking calls go unanswered and direct channel revenue is lost to OTAs.
Butik Otel
Agentic AI voice agent for hotels
Handle reservations, concierge requests, and guest inquiries 24/7 in 40+ languages. Boost direct booking revenue without growing your front office.
Your hotel's 24/7 multilingual AI booking and concierge agent
0+
Enterprises
0M+
Calls Handled
0.0%
Uptime SLA
0+
Languages
Industry challenges
Multilingual guest demands
Maintaining a multilingual reception team is expensive; serving only Turkish drops TripAdvisor ratings for international guests.
Repetitive concierge queries
Spa hours, breakfast details, transfer schedules, and similar questions repeat hundreds of times per day.
Night shift costs
Keeping a night receptionist is expensive but skipping it hurts guest satisfaction.
Use cases
Your hotel's 24/7 multilingual AI booking and concierge agent
Direct booking
Guests select room type and dates through conversation, AI checks availability live and writes the reservation directly into your PMS.
Concierge requests
Restaurant reservations, taxi calls, laundry, spa appointments handled by AI in a single call, with auto-routing to the right department.
Multilingual support
Detects the guest's language in the first second, serves English, Russian, Arabic, German, and 40+ other languages at the same quality.
Check-in and check-out
Captures expected arrival and departure times, syncs to PMS, triggers housekeeping coordination automatically.
Complaints and special requests
Routes guest complaints or special requests to the right team, opens a ticket, and tracks resolution.
Ancillary sales
Airport transfers, city tours, event tickets, and other extras are upsold through natural conversation, generating additional revenue.
Features for your industry
Direct booking engine
Guests reserve through natural conversation, PMS updates live, zero OTA commission.
No commission loss
Multilingual welcome
Detects the guest's language in the first second, serves 40+ languages at native quality.
One agent, every guest
Concierge automation
Spa, transfer, restaurant booking, taxi requests handled in a single call.
Reception load drops
No night shift
24-hour service, night staff cost gone. Wakes the on-call only for emergencies.
Fixed cost down
Live PMS sync
Real-time write to Opera, Mews, Cloudbeds. Availability instant.
No conflicts
Smart upsell
Offers airport transfer, city tour, event tickets naturally during the call.
Extra revenue
97%
Reservation calls answered
28%
Direct booking lift
40+
Languages supported
700ms
Response time
How it works
- 1
Guest calls
Hotel line rings, AI answers instantly, detects language from the first sentence.
- 2
Intent detected
New booking, concierge request, complaint, or check-in/out change is automatically classified.
- 3
PMS updated
Reservation, transfer, room prep change, or housekeeping ticket opens in your system.
- 4
Guest confirmation
SMS, email, or WhatsApp confirmation goes out immediately, reservation code shared.
Ready integrations
PMS
Opera Cloud
Two-way sync for Oracle Opera Cloud.
Mews
Cloud PMS, REST API integration.
Hotelogix
Common for small and mid-size hotels.
Stayntouch
Cloud-native PMS, full API access.
Cloudbeds
Popular for hostels and boutique hotels.
Channel
Booking.com
Two-way channel sync via channel manager.
Expedia
Direct connect or channel manager option.
Payments
Stripe
Automatic prepayment capture at end of call.
Messaging
WhatsApp Business
Post-call reservation code and room photo sharing.
Compliance and security
KVKK compliant
Guest personal data processed within Turkish law.
PCI DSS
Required certification posture for credit card capture.
GDPR compliant
Additional protection for European guests.
ISO 27001
Information security processes.
What customers say
Direct bookings climbed 38% in a single season. The reception team can finally focus on guest experience.
Cem Aksoy
General Manager, Antalya Riviera Resort
We used to hire a Russian-speaking coordinator. Asistanım removed that cost completely.
Ayşe Yılmaz
Front Office Manager, Bodrum Bay Hotel
We cut the night shift. Costs down, guest satisfaction up — a real win-win.
Burak Demir
Operations Director, Cappadocia Cave Suites
Industry statistics
15-25%
Average OTA commission
SiteMinder global report 2024
28%
Direct booking lift after Asistanım
99%
Guest call answer rate
40+
Languages at native quality
Success stories
Antalya Riviera Resort
A 350-room resort taking 400+ booking calls per day in peak season now answers every one and is steadily reducing OTA dependence.
- Direct booking
- +38%
- Answer rate
- 99%
- OTA savings
- $240K/yr
Bodrum Bay Hotel
A boutique with 70% foreign guest mix eliminated translator coordinator costs and climbed in TripAdvisor rankings.
- Translator cost
- -100%
- TripAdvisor rank
- +12
Industry glossary
- PMS
- Property Management System. Software handling reservations, room inventory, pricing, and billing.
- Channel manager
- Middleware that syncs hotel inventory across OTAs like Booking.com, Expedia.
- OTA
- Online Travel Agency. Booking.com, Expedia, Hotels.com. Typical commission 15-25%.
- Direct booking
- Guest reserving through hotel's own channels (phone, web, WhatsApp). No commission, higher margin.
- ADR
- Average Daily Rate. Core room-revenue KPI per hotel.
- RevPAR
- Revenue Per Available Room. ADR x occupancy. Standard hotel revenue measure.
- Upsell
- Mid-conversation suggestion of add-on services or room category upgrade.
Pricing
399USD
Monthly plan. Unlimited conversations, PMS integration included, 40+ languages. Details at fonify.co.
See all plansMulti-Language
Speak your customers' language
AI voice agents that communicate naturally in 40+ languages. Deploy globally from a single platform, no translation overhead.
Frequently asked questions
Which PMS systems are supported?
Out-of-the-box integrations with Opera Cloud, Mews, Hotelogix, Stayntouch, Cloudbeds, and other widely used systems. Other PMS platforms connect via REST API.
How does the guest select their language?
The AI auto-detects the guest's language from the first sentence based on voice and language features. If detection is wrong, a single word from the guest switches languages.
How are reservation confirmations sent?
SMS and email confirmation is sent immediately after the call ends. The reservation appears in your PMS automatically with zero OTA commission.
How is data security ensured?
All conversations are encrypted in transit and stored on KVKK and GDPR compliant infrastructure. Guest data is accessible only to hotel management and auto-purged after a configurable retention period.
How long does setup take?
With PMS integration included, we go live in 3 to 7 business days. Your hotel's terminology, room categories, pricing, and packages are loaded into the system and the AI is trained on them.
What if the AI gives a wrong answer?
When uncertain, AI escalates to your reception automatically. All conversation logs are accessible, and the knowledge base can be updated at any time.
Butik Otel
Agentic AI voice agent for hotels
Your hotel's 24/7 multilingual AI booking and concierge agent